Agreement between User and WWW.CA.EXPRESS
Welcome to WWW.CA.EXPRESS. The WWW.CA.EXPRESS website (the "Site") is comprised of various web pages operated by
Centro Americano Services LLC. ("WWW.CA.EXPRESS"). WWW.CA.EXPRESS is offered to you conditioned on your
acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use
of WWW.CA.EXPRESS constitutes your agreement to all such Terms. Please read these terms carefully, and keep a
copy of them for your reference.
WWW.CA.EXPRESS is an E-Commerce Site.
WWW.CA.EXPRESS serves as a portal to sell bus tickets online. WWW.CA.EXPRESS belongs to Centro Americano
Services LLC. ,which contracts transportation companies in foreign countries, such as Guatemala, to provide
local transportation to customers who buy tickets through the “Site”. While Centro Americano Services LLC. is
the registrant of the domain, and operates the website, it does not itself transport any passengers, and is not
responsible for the goods or services offered or provided by the individual C.A. Express Operating Carriers, in
Non-Affiliated, Third-Party Operating Carriers
WWW.CA.EXPRESS service may on occasion be provided by certain authorized, non-affiliated, third-party motorcoach
operators with whom WWW.CA.EXPRESS maintains operating arrangements. In these situations, WWW.CA.EXPRESS
serves only as a sales agent and assumes no responsibility or liability of any kind whatsoever for the
independent services they provide.
All prices are shown in United States dollars ($). WWW.CA.EXPRESS fares are not inclusive of any
applicable sales taxes. Fares may vary by reservation date, day of travel and demand for seats. Fares are
subject to change without notice. WWW.CA.EXPRESS reserves the right to impose additional charges.
Although reservations made by telephone will be charged at the same rate as those made on the internet,
there will be a $4.00 processing fee charge. This fee is charged to cover administration charges related to your
Ticket sales are limited to five per purchaser. The resale of tickets is strictly prohibited and we reserve all
rights with respect to any violation of this restriction, including recovery of damages and prosecution.
Age of Passengers
All riders must be 18 years of age or over to make travel reservations on the “Site”. All children under
18 years of age must be accompanied by an adult (18 years of age or over) when traveling. Children under
the age of five are not allowed aboard a bus. By purchasing a ticket, you confirm you are at least 18 years of
age and that any passenger under age 18 will be accompanied by a responsible person 18 years of age or over.
Our operating carriers reserve the right, but are not obligated, to verify the age of any passenger and
deny access to anyone under 18 years of age who is not accompanied by a responsible person 18 years of age or
When your reservation has been completed, WWW.CA.EXPRESS will issue you with a confirmation e-mail. It is your
responsibility to check that the confirmation issued to you is accurate. WWW.CA.EXPRESS is only
responsible for issuing the confirmation in accordance with your request made on this website. Confirmed
reservations are only valid on the trip(s) stated. All passengers are required to have a valid confirmed
reservation regardless of age. Passengers are required to present a valid reservation number, provided at
the time of purchase, when boarding a bus. If an operating carrier has a reason to suspect the fraudulent
use of a confirmation, You may be denied transportation aboard a bus. Your sole remedy would be seek an exchange
or refund of the ticket.
Changes to Reservations
Customers wishing to change a reservation must do so at least 1 hour prior to the departure time of the existing
reservation. A trade in fee ($2.00 for trade-ins more than 24 hours from departure, $4.00 for trade ins 6 to 24
hours from departure, $6 for trade ins 1 to 6 hours from departure) is charged for all reservations being
changed. The cost of the initial reservation will be credited against the subsequent reservation, less the
applicable fees. Should the subsequent reservation be less expensive than the initial reservation, no payment or
further credit will be made to the customer and all unused credit will be forfeited. If the initial amount paid
is less than the cost of the subsequent reservation, the customer must pay the difference when completing their
Refunds and Cancellations
Reservations with WWW.CA.EXPRESS may not be refunded or canceled except where WWW.CA.EXPRESS has materially
failed in its delivery of the service offered by this site. WWW.CA.EXPRESS is not responsible for delays or
cancellations caused by traffic or road conditions, weather or other causes over which it has no control.
WWW.CA.EXPRESS will make a reasonable effort to make Wi-Fi services and other amenities
available free of charge to every passenger. If the Wi-Fi service or other amenity is
unavailable no refund will be issued. No refund will be made in relation to any confirmation refused due to
fraudulent use. WWW.CA.EXPRESS reserves the right to substitute a replacement vehicle which may not have
all of the regular amenities for operational reasons.
Transportation on Operating Carrier’s Vehicles
Refusal to Transport Passengers; Right to Remove from Vehicle Our Operating Carriers reserve the right to refuse
to transport or shall have the right to remove from the bus at any point, any customer for the following
• Government Request or Regulations. Whenever such action is necessary to comply with any government
regulation, security directive, or any governmental request for emergency transportation in connection
with national security.
• Force Majeure and Other Conditions. Whenever such action is necessary or advisable by reason of weather
or other conditions beyond WWW.CA.EXPRESS control including, but not limited to, acts of God, force
majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances,
whether actual, threatened, or reported.
• Safety. Whenever refusal or removal of a customer may be necessary for the safety of such customer
or other customers or drivers, including, but not limited to: (a) Persons whose conduct is
disorderly, offensive, abusive, illegal or violent; (b) Persons who fail to comply with or interfere with
the duties of driver and crew, including the failure to obey instructions from the driver; (c) Persons who
wear or have on or about their person, or baggage, concealed or unconcealed deadly or dangerous weapons; and/or
(d) Persons with a communicable disease or infection known or reasonably believed by El C.A. Express to
pose a direct threat to the health or safety of others.
The vehicles operated by our operating carriers may be equipped with video and, audio recording equipment. Video
and audio recordings may be viewed at any time for any reason by our operating carrier’s personnel. Such
recordings may also be made available to law enforcement, or other government officials, upon request.
Your acceptance of these Terms and Conditions, and/or boarding a vehicle with such equipment, shall constitute
consent to any such recordings, and their use.
Visiting WWW.CA.EXPRESS or sending emails to WWW.CA.EXPRESS constitutes electronic communications. You consent
to receive electronic communications and you agree that all agreements, notices, disclosures and other
communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement
that such communications be in writing.
Children Under Thirteen
WWW.CA.EXPRESS does not knowingly collect, either online or offline, personal information from persons under the
age of thirteen. If you are under 18, you may use WWW.CA.EXPRESS only with permission of a parent or guardian.
Links to Third Party Sites/Third Party Services
WWW.CA.EXPRESS may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control
of WWW.CA.EXPRESS and WWW.CA.EXPRESS is not responsible for the contents of any Linked Site, including without
limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. WWW.CA.EXPRESS is
providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by
WWW.CA.EXPRESS of the site or any association with its operators.
Certain services made available via WWW.CA.EXPRESS are delivered by third party sites and organizations. By
using any product, service or functionality originating from the WWW.CA.EXPRESS domain, you hereby acknowledge
and consent that WWW.CA.EXPRESS may share such information and data with any third party with whom
WWW.CA.EXPRESS has a contractual relationship to provide the requested product, service or functionality on
behalf of WWW.CA.EXPRESS users and customers.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use WWW.CA.EXPRESS strictly
that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use
the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other
party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information
through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation
thereof, and any software used on the Site, is the property of WWW.CA.EXPRESS or its suppliers and protected by
copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and
abide by all copyright and other proprietary notices, legends or other restrictions contained in any such
content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative
works, or in any way exploit any of the content, in whole or in part, found on the Site. WWW.CA.EXPRESS content
is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected
content, and in particular you will not delete or alter any proprietary rights or attribution notices in any
content. You will use protected content solely for your personal use, and will make no other use of the content
without the express written permission of WWW.CA.EXPRESS and the copyright owner. You agree that you do not
acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to
the intellectual property of WWW.CA.EXPRESS or our licensors except as expressly authorized by these Terms.
The Service is controlled, operated and administered by WWW.CA.EXPRESS from our offices within the USA. If you
access the Service from a location outside the USA, you are responsible for compliance with all local laws. You
agree that you will not use the WWW.CA.EXPRESS Content accessed through WWW.CA.EXPRESS in any country or in any
manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless WWW.CA.EXPRESS, its officers, directors, employees, agents and
third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating
to or arising out of your use of or inability to use the Site or services, any user postings made by you, your
violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of
any applicable laws, rules or regulations. WWW.CA.EXPRESS reserves the right, at its own cost, to assume the
exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will
fully cooperate with WWW.CA.EXPRESS in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these
Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for
damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant
to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American
Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed
upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court
having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or
concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable
attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions
or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including
Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act
governs the interpretation and enforcement of this provision. The entire dispute, including the scope and
enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision
shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and
class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS
AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE
CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION
AGAINST THE OTHER. Further, unless both you and WWW.CA.EXPRESS agree otherwise, the arbitrator may not
consolidate more than one person's claims, and may not otherwise preside over any form of a representative or
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE
INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. CENTRO AMERICANO
SERVICES LLC. AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
CENTRO AMERICANO SERVICES LLC. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY,
AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS
CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION,
SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY
KIND. CENTRO AMERICANO SERVICES LLC. AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH
REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES
OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CENTRO AMERICANO SERVICES LLC. AND/OR ITS
SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY
DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN
ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR
RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS,
SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE,
WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF CENTRO AMERICANO SERVICES
LLC. OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE
WWW.CA.EXPRESS reserves the right, in its sole discretion, to terminate your access to the Site and the related
services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this
agreement is governed by the laws of the State of Florida and you hereby consent to the exclusive jurisdiction
and venue of courts in Florida in all disputes arising out of or relating to the use of the Site. Use of the
Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including,
without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and
WWW.CA.EXPRESS as a result of this agreement or use of the Site. WWW.CA.EXPRESS's performance of this agreement
is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of
WWW.CA.EXPRESS's right to comply with governmental, court and law enforcement requests or requirements relating
to your use of the Site or information provided to or gathered by WWW.CA.EXPRESS with respect to such use. If
any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including,
but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or
unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches
the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and
WWW.CA.EXPRESS with respect to the Site and it supersedes all prior or contemporaneous communications and
proposals, whether electronic, oral or written, between the user and WWW.CA.EXPRESS with respect to the Site. A
printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or
administrative proceedings based upon or relating to this agreement to the same extent and subject to the same
conditions as other business documents and records originally generated and maintained in printed form. It is
the express wish to the parties that this agreement and all related documents be written in English.
Availability of Website
We will try to keep WWW.CA.EXPRESS available but cannot guarantee that this website will operate continuously or
without interruptions or be error free and can accept no liability for its unavailability. You must not attempt
to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website,
router or any other Internet connected device. You agree to only access public facing portions of the
website and will not attempt to otherwise access non-public facing portions of the website.
Changes to Terms
WWW.CA.EXPRESS reserves the right, in its sole discretion, to change the Terms under which WWW.CA.EXPRESS is
offered. The most current version of the Terms will supersede all previous versions. WWW.CA.EXPRESS encourages
you to periodically review the Terms to stay informed of our updates.
WWW.CA.EXPRESS welcomes your questions or comments regarding the Terms:
Centro Americano Services LLC.
Effective as of December 3, 2018