All reservations must be booked online on our website (www.ca.express).
Take a look at our Terms and Conditions.
Ticket prices vary. They depend on the time and date of travel.
We do not refund tickets to clients who already paid for their ticket(s). However, you can send us an email to firstname.lastname@example.org to apply for a change of date for your ticket(s).
Changes to Reservations: Customers wishing to change a reservation must do so at least 1 hour prior to the departure time of the existing reservation. A trade in fee ($2.00 for trade-ins more than 24 hours from departure, $4.00 for trade ins 6 to 24 hours from departure, $6 for trade ins 1 to 6 hours from departure) is charged for all reservations being changed.
Guests are able to purchase tickets for an available trip up until 2 hours prior to departure.
We limit reservations to five (5) tickets per transaction.
At this time El C.A. Express offers services to-and-from Guatemala City and La Antigua.
We only require you to present the digital boarding pass (on your phone). Once your payment has been processed and confirmed, youʼll receive a confirmation email with a link to your boarding pass. We encourage environmentally friendly practices, so please donʼt print your ticket.
Our buses arrive at the designated pick-up locations in both Guatemala City and Antigua 10 minutes prior to departure time. Please note that our buses might not be at the pick-up location before this time, so donʼt panic if you arrive early and donʼt see our bus. If the bus is already parked, feel free to present your boarding pass to our crew and wait in the bus until our scheduled departure time. We close the doors promptly five minutes ahead of departure. No one likes to be stressed, so please give yourself enough time to get to the pick-up location.
Guatemala City Airport:
Find us on the Departures Level.
If youʼve just arrived in Guatemala, follow these steps:
If you are taking a Taxi or Uber to the Airport, follow these steps:
Avenida las Américas:
We have a curbside pick-up and drop-off location on 9a. Calle next to Taco Bell.
Look for El C.A. Express parking station located 200mts. (600ft.) from the entrance of Antigua right in front of the Shell gas station. You can easily find us by looking at our map in our Home Page.
Guests may not transport in their baggage, on their person, or otherwise, any weapons of any kind, or items that are inherently dangerous, or illegal, including any hazardous materials and/or drugs. Examples of hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials.
Guests may not consume outside Food or Beverage aboard. You are allowed to bring it as long as it is placed in your luggage, or kept inside your personal item. There is a $10 penalty fee for consuming outside Food or Beverage.
Unfortunately, we do not allow children aboard that are under 8 years of age. Children between the ages of 8 and 17 must be accompanied by an adult and may not travel alone. All guests, regardless of age, must have their own ticket.
Yes, but only cats and dogs. However, we do charge a $10 fee per animal. All animals must be lap-sized. If your pet is too large, you may not be allowed to board.
El C.A. Express is equipped with WiFi, personal power outlets, A/C and a Minibar. There is an attendant on each trip to take care of you at any point during the trip.
Our C.A. Express Station in Antigua is only 200mts./600ft. (4 minute walk) from Antiguaʼs main entrance and 1km./0.6miles away from Antiguaʼs (12 minute walk) central park. Although walking to your final destination is a good option, we can also help you arrange a Tuc-Tuc, Taxi, or Shuttle to take you to your final destination.
As with all forms of travel, arrival times are estimated. Our estimated arrival times are listed on our website and may fluctuate due to traffic, depending on the time of travel. Please understand that there may be delays caused by forces that are outside of our control.
No smoking is allowed onboard of any of El C.A. Express buses at anytime. This includes e - cigarets.
Guests are not allowed to consume food and beverage bought outside. There is a $10 penalty fee if a guest is found consuming food or beverage that was brought from the outside.
That being said, we do offer food and beverage for sale onboard.
All of El C.A. Express busses are equipped with seatbelts in every seat, security cameras, ani-theft doors, and a panic button that once triggered will alert a rescue team.
Any guest who loses or finds personal items aboard of El C.A. Express can email us at email@example.com, in your email, please include your first and last name, date of trip, a brief description of the item, the location of where the personal item was possibly lost or found onboard, and your trip destination. Please note that El C.A. Express is not responsible for lost or stolen items. However, our crew will do our best to track down any lost or found item, and contact you as soon as possible.